But Takahasi, and millions of customers like him, are counting on the answers to be there when they finally reach their breaking point. Full Post >>
Do you use help? I don’t even consider the thought anymore. Help docs that are included with products are a complete waste of time - in order to provide real help you must first admit there’s trouble, and it’s obvious from today’s help docs that companies aren’t willing to do that.
No, instead we get instructions like the RV rubber roof cleaner I’m holding in my hands. It’s a spray bottle, and the general application approach is to get up on the roof of your RV with this bottle, a hose, and a scrub brush. You spray on the cleaner, scrub to lift the dirt, and then hose it off.
Except, per the instructions:
Avoid letting the cleaner and residue run down the sides or streaking may result.
Yeah. I can do that.
Product help? Forget anything the company provides. Type your question into Google. Much better odds of actually finding a solution.
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