When Vichy was ready to bring a new anti-aging cream to market, it decided to use a blog as part of an integrated marketing program that linked the blog to advertising and PR efforts, etc.
It was awful.
They started with a fake character named Claire who whined about the difficulties of getting enough sleep while attending too many parties in a voice that was clearly cut, polished and contrived.
Claire, who lamented her advancing years, looked amazingly like a professionally photographed model and not like someone who should be concerned with wrinkles.
Comments were filtered. Neither RSS feed nor Permalink were enabled. In fact, the whole thing was not really a blog at all, but a creation of the advertising agency who created it, perhaps with an eye toward incremental revenue on their own behalf. In fact, the ad agency had issued a press release, boasting about their fictitious character blog.
Before Naked Conversations goes off on a tangent however, bloggers can learn one thing from ad agencies and marketers. A simple compelling story will grab the attention of an audience more than quickly than will pontifications. The catch is that in the blogosphere you should use only true stories unless you have masochistic tendencies. Link >>
My apologies for the long quote - but go read that again.
There is a real nugget of truth to be found there.
Above all else, be authentic. The blogosphere...your potential customers...are increasingly unable and unwilling to tolerate anything else.
The really great part of this story is how the company recovered - by relaunching a “real” blog and asking other bloggers for advice. The upshot?
As the authentic blog started to take root, other bloggers linked to it, praising its reincarnated authenticity. Vichy customers and prospects started reading it, accepting company invitations to try the product and comment on the experience. “The whole experience turned into a success as the customers were happy to get such a feedback and close relationship with Vichy and the Vichy team learned a lot,” according to Le Meur. The French press, including the leading financial daily has even covered this story in a light that has Vichy looking like a rose without thorns.
Several lessons spring to mind here, but I think the main takeaway for businesses considering blogging is to be real. Don’t just wrap your old marketing campaign in a blog.
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